Home/FAQ

Frequently asked questions.

A few of the things people ask most often. If your question isn't here, please get in touch — we're happy to help.

Do I need a GP referral to enquire?

No. You're welcome to get in touch directly to discuss assessment, therapy or rehabilitation. If a service isn't the right fit for you, we'll say so honestly and, where we can, suggest a more suitable option.

Who do you work with?

We work with adults experiencing cognitive, emotional and psychological difficulties. This includes people living with acquired brain injury, stroke, multiple sclerosis, Parkinson's disease, functional neurological disorder and memory concerns, as well as autistic and ADHD adults and those experiencing anxiety, depression or adjustment difficulties.

What's the difference between assessment, rehabilitation and therapy?

A neuropsychological assessment builds a clear picture of how your thinking skills are working and what's behind any changes. Cognitive rehabilitation is practical, goal-led support to manage those changes day to day. Psychological therapy supports emotional wellbeing — adjustment, anxiety, low mood and more. Many people benefit from a combination, and we'll agree the right starting point together.

What happens during an assessment?

After an initial conversation, background information and history are gathered in advance so our time together is focused. The assessment itself is thorough and paced, using standardised, evidence-based tools. You'll then receive a detailed, readable report and a feedback session to talk through the findings and recommendations.

Do you offer appointments remotely?

Many appointments can be offered remotely, and some assessments include elements that are best done in person. We'll discuss what's appropriate for your situation when you enquire.

How much does it cost?

Fees depend on the pathway and your individual needs. A full breakdown is shared during your initial enquiry, with no obligation, so you have clear information before deciding to proceed.

Is my information kept confidential?

Yes. Your information is handled confidentially and in line with GDPR. We're registered with the Information Commissioner's Office (ICO) for data protection. Confidentiality and its limits are explained clearly before any work begins.

I need urgent help — can you support me?

This practice does not offer a crisis or emergency service. If you are in immediate danger or need urgent support, please call 999, attend your nearest A&E department, or call NHS 111 (option 2) or the Samaritans on 116 123. You'll find more options in the emergency support section of the homepage.